Goods are classified as faulty if they are received damaged. Items that are damaged as a result of normal wear and tear are not considered to be faulty. If you would like to exchange a faulty item instead of obtaining store credit only, please be aware that we can only replace it for the same product, subject to availability. Our team offers free returns for broken items within the 14 day exchange period. Where possible, we will offer to repair faulty items. If you are not satisfied with a product that you have purchased on the 7th Avenue website, please email us at, and return the item at your cost by courier within 7 days.

How to return

To return an item, please email us at We are not liable for any damages caused to the product during transit. Please note that all products on sale or using any discount code, are non refundable/exchangable. The offer coupon is only valid once, and doesn’t apply on the exchange of any product. We offer free returns within 14 days for products that are received broken. After 14 days, returns maybe charged for broken items. All returns will be given store credit only. Please note – store credit is valid for 6 months from issue date.

Our Policy

Items should be returned new, unused, and with all 7th Avenue Jewellery packaging and tags still attached. Returns that are damaged, or altered may not be accepted and may be sent back to the customer.


We have made every effort to display as accurately as possible the colors of our products that appear on 7th Avenue Jewellery website. However, as computer monitors vary, we cannot guarantee that your monitor’s display of any color will be completely accurate.